Resume
Seasoned Communications Executive and Senior Director of Human Resources Strategy with over 20 years of experience providing creative, results-driven project management in several industries including healthcare, technology, and mining at Fortune 500 companies. Extensive experience in all aspects of global communications leadership including strategy creation and execution, P&L ownership, crisis communication plans, revenue and profitability, data/trend analysis, and cross-functional team leadership while managing budgets of over $5M. Continually ranked a top leader, exceeding expectations by creating valuable partnerships and with people at all levels of an organization including stakeholders, executive management, team members, and clients.
CORE COMPETENCIES
Global Media Initiatives & Public Relations
Culture & People Strategy Development
Thought Leadership & Future of Work
Executive & Employee Communications
Crisis Communications
Project Management & Campaign Development
Opportunity Identification & Planning
Social Responsibility & ESG
Team Building, Leadership & Development
Corporate Messaging & Thought Leadership
Project Management & Resource Utilization
Global Brand Development & Management
Program Development & Innovation Strategies
Cross-Functional Team & Agency Management
Integrated Marketing Communications
P&L Oversight & Budget Management
Excellent Verbal & Written Communication
SELECTED ACCOMPLISHMENTS
Developed integrated communications plans to roll out significant change programs including a company restructuring.
Led employee engagement and communications for AZ's largest employer and a top 10 integrated healthcare system through the global pandemic.
Served as voice of the CEO, developed key message planks and themes, and created executive social media strategy.
Developed and implemented a comprehensive executive positioning plan for Globalization Partners' 8-member C-Suite.
Built and led a high-performance, geographically, and culturally diverse team of 9 department staff across 4 continents with a budget of $3.5M.
Translated CEO's vision and strategy into meaningful messages resonating across cultures, channels, and audiences.
Led a 16-person team across all aspects of employee communications and established quantifiable metrics for success.
Established the Customer Success Management Organization and deployed an enhanced Total Rewards program.
WORK HISTORY
Director, Executive Communications
01/2022 to Current
Globalization Partners
Developing transformational employee communications programs with a demonstrable impact on engagement.
Building a high-performing team and established a business partner model including an of internal comms and senior manager of employer brand.
Establishing ground-up internal communications programs and platforms including All Hands, Ask Me Anything sessions, and push/pull communications.
Leading the business through multiple sensitive transformations.
Providing leadership by managing, coaching, and developing a team of communicators to support lines of business.
Gathering data from Workshop, VOICE employee surveys, and other sources to show communication program impact.
Driving brand work including developing value proposition and presenting to senior stakeholders for full buy in.
Consulting extensively with stakeholders to develop overarching themes supporting tech candidate value proposition.
Bylining on the executive team's behalf to showcase thought leadership through opinion pieces and public speeches.
Defining and effectively communicating thought leadership position on the future of work for the CHRO and CEO.
Directly assisting in developing the future of work position and developing materials for CEO's participation at DAVOS.
Leading event strategy for thought leadership including identifying appropriate conferences to participate in globally.
Senior Director, Corporate Communications and HR Strategy
01/2018 to 12/2022
Banner Health – Phoenix, AZ
Designed and staffed a modern corporate communications and HR strategy that balanced skills and competencies.
Implemented unique business partner model incorporating stakeholder input, qualitative research, and prioritized goals.
Served as voice of C-suite and organizational senior leadership and crafted all executive level communications.
Functioned as a trusted advisor and helped each leader find a unique voice and tailored all communication to match.
Developed speeches, presentations, editorials, community remarks, and push emails to fit each executive's voice/style.
Served as Emergency Operations Center functional lead during an unprecedented pandemic and mass vaccine rollout.
Deployed various tools to reach wired and non-wired employees including video, TV monitors, and digital signage.
Utilized innovative employee communication using Yammer, SWAY, BananaTag, and Microsoft Live Town Halls.
Developed podcast to provide information from trusted sources and created a cadence of information.
Championed #BannerStrong movement and created processes to bring stability and consistency to communications.
Drove future of work communications including Work Your Way, Flexible Scheduling, and Diversity and Inclusion.
Conducted all benchmarking for future of work programs including interviews, policy creation, and deployment.
Executed HR strategy and initiatives focused on engaging, inspiring, and building on Employer of the Future brand.
Created transparency and timeliness of communication to significantly increase credibility within the workforce.
Identified areas for refining and improving communication tools and channels to maximize audience engagement.
General Manager, Communications & Communities, Rio Tinto Copper & Diamonds
01/2015 to 12/2018
Rio Tinto, PLC – Superior, AZ
Oversaw and facilitated communication activities for executives, leadership, employees, and business partners.
Solicited and incorporated feedback from global teams to consistently refine the executive communications plan.
Produced high-profile public-facing documents such as annual reports, sustainability reports, and media releases.
Directed, approved, and placed opinion pieces and oversaw online content development for internal/external audiences.
Implemented local, regional, and national media relations strategies to develop solid relationships with local reporters.
Successfully leveraged media connections to garner favorable coverage in local, national and global media outlets.
Directed the work of a global team of communications, community relations, and media relations professionals.
Revamped approach to social investment for greater mutual return on CSR program investments and priorities.
Directly tied community investment to business goals and developed a governance process to evaluate giving programs.
Created executive branding and outreach strategy to position incoming CEO as a results-driven thought leader.
Brokered innovative partnerships with academic, NGO, and CSO groups directly impacting social license to operate.
Led crisis communications response strategy that protected the company's global and local brand reputation.
Director, Corporate Communications, Copper Group 01/2010 to 12/2015
Rio Tinto, PLC – Superior, AZ
Drove and managed all communications while leading global strategies and programs to target and engage stakeholders.
Integrated communication programs with broader consumer and enterprise marketing, sales, and corporate initiatives.
Developed, managed, and produced executive and internal strategic communications plans and integrated campaigns.
Oversaw, architected and directed global PR, social media, influencer relations, campaigns, and global communications.
Developed speeches, employee communications, investor briefing materials, annual reports, and news releases.
Communicated leadership changes, various business initiatives, and ongoing company developments affecting staff.
Effectively managed communications following a major landslide at North America's largest copper producing mine.
Provided strategic counsel to senior executives on media strategy, communications, and stakeholder engagement issues.
Developed first-of-its-kind global business intranet solution with oversight of a virtual, matrixed team of developers.
Worked with information technology and content professionals to achieve intranet project on time and on budget.
Corporate Communications Director, Resolution Copper Company – Rio Tinto, PLC, Superior, AZ – 2003 to 2010
Marketing Manager – American Golf Association – 2001 to 2003
Public Relations Director – Luce Online – 2000 to 2001
Corporate Communications – Giant Industries (Western Refining) – 1998 to 2000
Training, Licenses & Certifications
Project Management Professional – Project Management Institute – 2021
Accredited Business Communicator – International Association of Business Communicators – 2011
Valley Leadership, Class 32 – 2011
Education
Open University, United Kingdom
Master of Science in International Development Management
Arizona State University
Bachelor of Arts in Journalism, Summa Cum Laude